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-   Lancaster Insurance (https://www.volkszone.com/VZi/forumdisplay.php?f=226)
-   -   Introduction - Lancaster Insurance (https://www.volkszone.com/VZi/showthread.php?t=1339818)

Lancaster2 09-11-2015 01:59 PM

Quote:

Originally Posted by Jacosmotor (Post 14499585)
Hi, I have an import but your web site doesn't quote for these vehicles but probably 70per cent of VWs are imports

Hi Jacosmotor,

Thank you for your post.

The question regarding whether your vehicle is an import is a standard eligibility question that is asked for all quotations, however, Lancaster does specialise in imported vehicles so this should not be a problem.

Please do call our contact centre on 01480 587020 and one of our staff will be happy to assist you.

Best wishes

Andrew

Lancaster2 09-11-2015 02:03 PM

Quote:

Originally Posted by ravenscraig2 (Post 14500137)
I've dealt with Lancaster on and off the last 6 years, great service, normal people in the call centre, actually in this country, I recommend them 100%

Hi Ravenscraig2,

Thank you for your post and glad to see that you are happy with our service and as Gal quite rightly states we are based in St.Ives, Cambridgeshire.

Thank you once again for your continued support.

Hope to see you at the NEC this weekend.

Best wishes

Andrew

berti 17-01-2016 12:38 AM

AVOID AT ALL COST!!
 
Now I don't want to sound like a bitter ex customer trying to destroy a company's reputation so I will keep this short.
I took out fully comprehensive insurance on my beloved splitscreen camper with Lancaster Insurance in October and 150 for the year seemed quite reasonable.
I disclosed the value as 20k and asked for the agreed valuation forms.

I filled out the forms and sent them away, they came back a short while later with an agreed value of 25k. I never thought much of this until I received my termination of insurance letter by post and email. I called Lancaster Insurance to find out why this had been sent and they explained they would now like the camper garaged.....As I could not build a garage in the week or so time scale they gave me they said they had no option but to cancel my policy. I asked could I have the original value of 20k and stay with them but they refused. They said a refund would follow .... I waited about a month then rang up they explained I had about 4 something due back but they don't issue refunds so small!! I asked for the break down and they claim due to cancellation charges no refund is due.

So to sum up 150 for 3 months insurance on a camper parked up not being used for winter is NOT value for money. Once more being a committee member of a VW club with over 100 members in the NW
I will ensure I spread the word of Lancaster Insurances excellent customer service.

karmannghia 17-01-2016 12:53 AM

Quote:

Originally Posted by berti (Post 14761922)
Now I don't want to sound like a bitter ex customer trying to destroy a company's reputation so I will keep this short.
I took out fully comprehensive insurance on my beloved splitscreen camper with Lancaster Insurance in October and 150 for the year seemed quite reasonable.
I disclosed the value as 20k and asked for the agreed valuation forms.

I filled out the forms and sent them away, they came back a short while later with an agreed value of 25k. I never thought much of this until I received my termination of insurance letter by post and email. I called Lancaster Insurance to find out why this had been sent and they explained they would now like the camper garaged.....As I could not build a garage in the week or so time scale they gave me they said they had no option but to cancel my policy. I asked could I have the original value of 20k and stay with them but they refused. They said a refund would follow .... I waited about a month then rang up they explained I had about 4 something due back but they don't issue refunds so small!! I asked for the break down and they claim due to cancellation charges no refund is due.

So to sum up 150 for 3 months insurance on a camper parked up not being used for winter is NOT value for money. Once more being a committee member of a VW club with over 100 members in the NW
I will ensure I spread the word of Lancaster Insurances excellent customer service.

Sounds similar to what they did to me. 6 weeks insurance only but I had to pay full cost. I've also informed fellow club members and friends to avoid.

Total rip off cancelation charges.

If it helps I've switched to RH who are very helpful. I'd been with them for years but only switched to Lancaster as they were cheaper - for a reason.


These reviews of Lancaster make very interesting reading.

http://www.reviewcentre.com/reviews103987.html

Lancaster2 15-02-2016 11:32 AM

Quote:

Originally Posted by berti (Post 14761922)
Now I don't want to sound like a bitter ex customer trying to destroy a company's reputation so I will keep this short.
I took out fully comprehensive insurance on my beloved splitscreen camper with Lancaster Insurance in October and 150 for the year seemed quite reasonable.
I disclosed the value as 20k and asked for the agreed valuation forms.

I filled out the forms and sent them away, they came back a short while later with an agreed value of 25k. I never thought much of this until I received my termination of insurance letter by post and email. I called Lancaster Insurance to find out why this had been sent and they explained they would now like the camper garaged.....As I could not build a garage in the week or so time scale they gave me they said they had no option but to cancel my policy. I asked could I have the original value of 20k and stay with them but they refused. They said a refund would follow .... I waited about a month then rang up they explained I had about 4 something due back but they don't issue refunds so small!! I asked for the break down and they claim due to cancellation charges no refund is due.

So to sum up 150 for 3 months insurance on a camper parked up not being used for winter is NOT value for money. Once more being a committee member of a VW club with over 100 members in the NW
I will ensure I spread the word of Lancaster Insurances excellent customer service.

Hi Berti,

It was good to catch this morning and I'm pleased that we were able to discuss this issue and reach an amicable solution.

I hope that we will be able to quote you again in the future.

Best wishes

Andrew


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