Originally Posted by berti
Now I don't want to sound like a bitter ex customer trying to destroy a company's reputation so I will keep this short.
I took out fully comprehensive insurance on my beloved splitscreen camper with Lancaster Insurance in October and £150 for the year seemed quite reasonable.
I disclosed the value as 20k and asked for the agreed valuation forms.
I filled out the forms and sent them away, they came back a short while later with an agreed value of £25k. I never thought much of this until I received my termination of insurance letter by post and email. I called Lancaster Insurance to find out why this had been sent and they explained they would now like the camper garaged.....As I could not build a garage in the week or so time scale they gave me they said they had no option but to cancel my policy. I asked could I have the original value of 20k and stay with them but they refused. They said a refund would follow .... I waited about a month then rang up they explained I had about £4 something due back but they don't issue refunds so small!! I asked for the break down and they claim due to cancellation charges no refund is due.
So to sum up £150 for 3 months insurance on a camper parked up not being used for winter is NOT value for money. Once more being a committee member of a VW club with over 100 members in the NW
I will ensure I spread the word of Lancaster Insurances excellent customer service.
Sounds similar to what they did to me. 6 weeks insurance only but I had to pay full cost. I've also informed fellow club members and friends to avoid.
Total rip off cancelation charges.
If it helps I've switched to RH who are very helpful. I'd been with them for years but only switched to Lancaster as they were cheaper - for a reason.
These reviews of Lancaster make very interesting reading.