Broadband - Virgin Media

4687 Views 33 Replies 13 Participants Last post by prophet, Jan 29, 2009

Witchywoo

Discussion Starter · Jan 27, 2009

I just want to see if anyone else has this problem or if anyone has any suggestions before I ring them up.

I recently upgraded to the L broadband which is supposed to be up to 10mb but i'm getting about 1mb on broadband speed tests.

I used to be on the 2mb package so could they have forgotten to turn it on or something?

I thought with fibre optic broadband, you didn't have the distance from exchange bollocks like you do with adsl.

I've rebooted my modem and wireless router (turning them off does this i'm assuming) and deleted my cookies.

I can't believe anything my end is causing such a loss in speed.

Can anyone help please?

1 - 20 of 34 Posts

DragonGti

· #2 · Jan 27, 2009 (Edited)

I'm on the 10 mb service and consistently get 10 mb in speedtests.

Try calling them and ask them to check the line,it may not have been upgraded correctly

See less See more

Witchywoo

Discussion Starter · #3 · Jan 27, 2009

Oh and does anyone with a V+ box have the issue where you can't turn it off?
It's not life threatening but I just thought it was weird and i've only had it a month.

Witchywoo

Discussion Starter · #4 · Jan 27, 2009

DragonGti said:
I'm on the 10 mb service and consistently get 10 mb in speedtests.

Hmmm maybe they need to turn me on or whatever then!

West Stabbo Customs

· #5 · Jan 27, 2009

Its only fibreoptic up to the box in the street

pedro

· #6 · Jan 27, 2009

Witchywoo said:
Oh and does anyone with a V+ box have the issue where you can't turn it off?
It's not life threatening but I just thought it was weird and i've only had it a month.

What, not going into standby ?

rhubarb33

· #7 · Jan 27, 2009

If you go to VM.com and click on special offers it says.

UP to 10Mb - I wonder if your cable hasn't been upgraded yet

I've just done the test and it was 2Mb - right for me

Sounds a bit like Woolworths Up to 50% sale

KyleNorth18

· #8 · Jan 27, 2009

Witchywoo said:
Hmmm maybe they need to turn me on or whatever then!

*snigger*

Rupert Bear

· #9 · Jan 27, 2009

I seem to get all sorts of problems with Virgin Media, poor speed and intermitent service, plus watch your bills they tend to "upgrade" you willy nilly.

Witchywoo

Discussion Starter · #10 · Jan 27, 2009

pedro said:
What, not going into standby ?

no it won't go into standby at all. remote or at the box.
everything else is fine though.

panickyidiot

· #11 · Jan 27, 2009

i got an 0800 number for virgin, will dig it out if you want it

Witchywoo

Discussion Starter · #12 · Jan 27, 2009

Spoke to a lovely indian fella who is sending me a new modem.
He told me to go on this website which all of a sudden gives me 5mb but i'm not convinced as the other one i was using still says the same!

http://www.mybroadbandspeed.co.uk/

DragonGti

· #13 · Jan 27, 2009

I just run a speedest on there and it shows about 550k slower than the previous one,so it's not a great deal out if at all. Which is the other speed test site you use?

panickyidiot

· #14 · Jan 27, 2009

that site seems accurate, its giving my usual 1.8 on my 'up to 8 meg'

Witchywoo

Discussion Starter · #15 · Jan 27, 2009

Witchywoo said:
Spoke to a lovely indian fella who is sending me a new modem.
He told me to go on this website which all of a sudden gives me 5mb but i'm not convinced as the other one i was using still says the same!
http://www.mybroadbandspeed.co.uk/

how bizarre, now that website tells me its 1.2mb.
was he doing something to make it quicker?

Witchywoo

Discussion Starter · #16 · Jan 27, 2009

DragonGti said:
I just run a speedest on there and it shows about 550k slower than the previous one,so it's not a great deal out if at all. Which is the other speed test site you use?

I used this one http://www.broadbandspeedchecker.co.uk/

Can they do something remotely to make it quicker?

DragonGti

· #17 · Jan 27, 2009

That site you use just gave me 5 mb,try www.speedtest.net ,they're known for being accurate

Witchywoo

Discussion Starter · #18 · Jan 27, 2009

West Stabbo Customs said:
Its only fibreoptic up to the box in the street

eh? so its adsl after that?

rhubarb33 said:
If you go to VM.com and click on special offers it says.

UP to 10Mb - I wonder if your cable hasn't been upgraded yet

I've just done the test and it was 2Mb - right for me

Sounds a bit like Woolworths Up to 50% sale

I should be able to get up to 20mb.

KyleNorth18 said:
*snigger*

Witchywoo

Discussion Starter · #19 · Jan 27, 2009

DragonGti said:
That site you use just gave me 5 mb,try www.speedtest.net ,they're known for being accurate

cheers i'll give it a whirl. my internet has just gone really slow again.
I don't know if I imagined it but it was faster for about 5 minutes whilst he was playing.

Witchywoo

Discussion Starter · #20 · Jan 27, 2009

its nearly 3mb with that website.

I demand faster!! :lol:

1 - 20 of 34 Posts

This is an older thread, you may not receive a response, and could be reviving an old thread. Please consider creating a new thread.