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Discussion Starter · #1 ·
A few weeks ago I re-subscribed to Ultra.

I expected a t-shirt, although got a binder for the mags as my free gift.

No biggy, forgot about it until yesterday, so I PM Paul Knight after seeing a thread about Ultra jogged my memory.

This was yesterday afternoon, he apologised, said they may have run out but if they get new t-shirts in they'll send one over.

I got home just now, and there was one waiting for me.

Awesome customer service, I'm sure there's more important things for you guys to do, but a little DOES go a long way IMO.

Especially when other mags can be a bit tardy/frugal to say the least when it comes to looking after existing customers.

Top marks, much respect and others deserve to know!
 

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Discussion Starter · #2 ·
Oh, and in my haste I almost forgot - thank you ;)
 

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Fair play and top work UVW.

I have to admit I really like the tee's that each mag is doing at the moment. I even tried to buy the volksworld one at Bug Jam but they refused to sell me one saying you could only get one when you took out a NEW subscription.

I'm letting my subscription run out now on VW and will propably resubscribe when I'm at one of the shows.

I also subscribe to UVW and was planning on doing the same but it may be worth a telephone call at resubscription time !!

Top customer service !
 
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