Hi Everyone, I would like to share this experience and some advise/opinion would be appreciated.
I am restoring a 67 KG and 81aVW in Southport is doing the job for me.
I bought 5 Flat 4 wheels from VW Heritate in March 2011 for the KG. Project was stopped and only restarted recently because 81aVW didn't have time. When the wheels were delivered, I looked at one of the box and put the rest unopened and safely stored in my work store room.
When I took the wheels out of the boxes 2/3 weeks ago, I discovered one of them has a bevel on the edge and some scratches on the wheel face. I have asked John from 81a and a few other people to look at it, they all agree itis casting defect. I contacted VW Heritage and cut long story short, after a lot of phone calls, emails and letters, they refused to replace it because I have not reported it earlier and offer me to buy another one slightly cheaper!
They asked me to speak to consumer direct which I did. Consumer direct told me that I am within my right to ask for a replacement as it was only bought 10 months ago. Time limit is 6 years and whether I reported it earlier is irrelevant for defective goods.
VW Heritage disagree, have a different version of advise and said the advice they have from trading standard is I am out of time and I have to pursue the case through trading standard.
I think most of us restoring car would buy parts in advance and not necessary looked through every part upon delivery.
I am naturally not very happy. I had a conversation with the manager today, and said that I have spent a lot of money with them in the past and would have spend more in the future without this episode. I was told that they would probably not appreciate my custom in the future!!That is nice!
Consumer direct have not asked our local trading standard to get involved and I am awaiting their call.
Any opinion would be appreciated.
I am restoring a 67 KG and 81aVW in Southport is doing the job for me.
I bought 5 Flat 4 wheels from VW Heritate in March 2011 for the KG. Project was stopped and only restarted recently because 81aVW didn't have time. When the wheels were delivered, I looked at one of the box and put the rest unopened and safely stored in my work store room.
When I took the wheels out of the boxes 2/3 weeks ago, I discovered one of them has a bevel on the edge and some scratches on the wheel face. I have asked John from 81a and a few other people to look at it, they all agree itis casting defect. I contacted VW Heritage and cut long story short, after a lot of phone calls, emails and letters, they refused to replace it because I have not reported it earlier and offer me to buy another one slightly cheaper!
They asked me to speak to consumer direct which I did. Consumer direct told me that I am within my right to ask for a replacement as it was only bought 10 months ago. Time limit is 6 years and whether I reported it earlier is irrelevant for defective goods.
VW Heritage disagree, have a different version of advise and said the advice they have from trading standard is I am out of time and I have to pursue the case through trading standard.
I think most of us restoring car would buy parts in advance and not necessary looked through every part upon delivery.
I am naturally not very happy. I had a conversation with the manager today, and said that I have spent a lot of money with them in the past and would have spend more in the future without this episode. I was told that they would probably not appreciate my custom in the future!!That is nice!
Consumer direct have not asked our local trading standard to get involved and I am awaiting their call.
Any opinion would be appreciated.